Please contact us at email@example.com or 714-427-6990 x232 during normal business hours before making a return. You will be issued a Return Authorization Number and, if your merchandise is unopened and/or deemed to be in otherwise good condition, receive further instruction on our returns procedure. Returns are only accepted for merchandise purchased through store.bnrg.com for which 75% or more of the product is unused. Please be prompt; all returns must be received within 30 days of the purchase date, and no returns will be accepted after this time period. You may ship your return using the carrier of your choice.
Be advised that the original packing slip is required for all refunds/reimbursements. Refunds/reimbursements are always made to the credit card used for the original purchase. Please allow 2 billing cycles for such credit to appear on your credit card statement.
Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.